Where is my money held?
All player funds are managed by the Doyle Brunson Poker Network (DBPN), the most trusted name in poker.
What deposit methods do you offer?
The easiest and fastest method is with your VISA*, American Express* or MasterCard*. Depending on your location we also offer eWalletExpress, NeTeller, MoneyBookers, online checks and you may also bank wire funds to us. Contact our customer service department toll free at 1-888-762-4192 from the US, 08-000-51-6737 from the UK or internationally at +506 2253-3984 for more information.
*Please note that some banks prohibit cardholders from making transactions at online gaming sites. If your transaction request is rejected, it is more than likely due to your card issuer following such regulations.
How do I get money onto the site?
You must first set up a real money account and then make a deposit using one of our various payment methods.
How do I make a withdrawal?
You will find a variety of transaction methods from the bank section of the game software. Your withdrawal options depend on your location and the deposit method you have chosen. You may be required to withdraw via the same method with which you deposited.
You may choose from the following: Neteller, MoneyBookers, ewalletXpress, InstaDebit, or by Express service checks* (minimum check $50 USD maximum $2,500 USD, once a week) *Processing fee is $50 USD
Withdrawals could take between 24 to 72 hours to be processed by our accounting department. (please know that DoylesRoom is not responsible for any delays from our merchants). For more information, please contact our accounting department. Or call us toll free at 1-888-762-4192 from the US, 08-000-51-6737 from the UK or internationally at +506 2253-3984.
What is the minimum deposit?
Minimum deposit is $30 USD, with the exception person to person transactions, which are $100USD. For further information, please contact our customer service department at 1-888-762-4192 from the US, 08-000-51-6737 from the UK, or internationally at +506 2253-3984.
Which currencies can I play in?
We accept deposits in all major currencies. The poker room currency is U.S. Dollars, and other currencies will be transferred to the poker room using a fair exchange rate; no profits will be made on currency exchanges, and the same rate is applied to both withdrawals and deposits.
Is my transaction secure?
Yes it is. We use secure server technology and industry standard encryption to ensure that our financial transactions are as secure as possible.
Security and Integrity.
We have made certain that neither your money nor the integrity of the games is compromised. From sophisticated random number generation, to 128-bit encryption, to a range of other measures we can't disclose, we have implemented the poker room with security as a number one priority.
Do you have promotions, and how do I find out about them?
We frequently offer special promotions and deposit incentives. You will be informed of them by email, the message of the day window when you enter the game, the promotions section in the game client and on the promotions page within our website.
Do you have a loyalty program?
Yes. Our Gold Card and Gold Chip Reward system automatically rewards you while you play on our site. For more information, please refer to our Rewards section.
Is there a credit card processing fee?
We don’t charge our customers fees for making credit card deposits, but some banks have their own fees.
What will my credit card charge item read?
Check your emailed receipt; it will indicate the name of the clearing bank.
What is the rake amount?
To see how many raked hands you've played, go to the Menu tab in our Lobby and choose the "Raked Hands" option from the list. Go to our page covering rake for more information.
How long does it take to cash out my winnings?
For security reasons we require a 72 hour waiting period to verify all account and deposit method information before processing withdrawals. Most credit card companies need up to 30 days to make the money available in your account.
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