How do I set up my account for real money?
Please proceed to the Cashier screen to convert your account to a real money account. You will be required to provide more detailed information and read and accept the DoylesRoom New Account Agreement. To complete the process you will also need to validate your e-mail address by following the instructions below:
Go to our lobby and under the “My Account” tab and click edit button beside your e-mail address
Input your new e-mail address or existing e-mail address and click "submit”
We will automatically send you a link in a validation e-mail
Click on that link to validate the new e-mail address.
When I try to validate my e-mail address I never receive a validation e-mail.
If you do not receive a validation e-mail within 5 minutes of submitting your request please do the following:
Check you have entered your e-mail address correctly. Please note that there is no need to include 'www.' before your e-mail address.
Check your spam/junk mail folder. DoylesRoom does not engage in the sending of unsolicited e-mails, however, some aggressive mail filters may inadvertently identify our e-mails as spam.
If you remain unable to receive your verification e-mail it is likely that your e-mail Provider is rejecting our e-mails. In order to address this problem we ask that you please establish a web based e-mail account at either www.yahoo.com or www.hotmail.com and register this new e-mail address on your DoylesRoom account. You can register your new e-mail address on your DoylesRoom account by means of the edit button beside your e-mail address on record in the “My Account” tab in the Lobby screen.
I am not getting a response to my questions when I e-mail the Support Team?
The typical response time is between 10 and 20 minutes however please note that the response times may vary slightly depending on the nature of your specific inquiry. You will receive an e-mail confirmation from DoylesRoom when we have received your inquiry. If you find that you are not receiving the confirmation e-mail promptly after submitting your inquiry we would suggest that you have a look in your Junk Mail folder. DoylesRoom does not engage in the act of sending unsolicited e-mails however some aggressive mail filters may mistakenly identify our e-mails as spam and treat them as such.
Should you remain unable to receive our e-mails it is possible that your e-mail provider is rejecting our e-mails. In order to address the problem, we ask that you please establish a web based e-mail account at either www.yahoo.com or www.hotmail.com and register this new e-mail address on your DoylesRoom account.
I have money in my account, what can I do with it?
You are free to use real money in your account at our ring games or tournaments. You are also free to cash out the money, provided that you have the minimum amount required to cash out. In the event you have won cash in our freerolls, depositing money in order to increase your balance over the minimum cash out amount and then cashing out is not permitted.
